We recommend packing comfortable, weather-appropriate clothing, especially if you plan to explore our scenic trails. If you’ll be visiting our thermal spa area, be sure to bring your swimwear and sandals. While we suggest bringing your own robe, we also offer robe rentals on-site, along with affordable flip-flops for your convenience. And don’t forget to pack a good book for relaxing by the pool or enjoying the serene surroundings.

Our retreat offers year-round beauty, so be prepared for changing weather conditions. In the fall, layers and a good jacket are ideal for cooler temperatures. During spring, lighter clothing and rain gear might come in handy. We suggest checking the weather forecast before your arrival to ensure you’re appropriately dressed.

Your safety and well-being are our top priorities. Please let us know if you have any allergies or special dietary needs ahead of time so we can accommodate them. For those planning to enjoy our thermal therapies or engage in physical activities, it's a good idea to consult with your doctor if you have any health concerns.

We ask that you respect the tranquility of our retreat by keeping noise levels low and maintaining a peaceful environment for all guests. If you’re visiting our horses or participating in horse therapy, follow our staff’s guidance and handle the animals with care. For further information please review our code of conduct.

Please plan to arrive at least 15 minutes before your scheduled activities to give yourself time to settle in and get acquainted with the property. Our friendly staff will be on hand to assist with check-in and provide a brief orientation to ensure you’re comfortable and ready for your visit.

Maplestone is set within the rugged Lanark Highlands, designed to blend with the natural terrain and include various man-made rock features. As a result, our installations are spread across different elevations, with some steps and inclines throughout the site.

We offer accessible parking spots near the main entrance, while general parking is located downhill and involves a short hike. If you have mobility concerns, please contact us before your visit, and we will do our best to accommodate your needs.